We at Inirus have established an Offshore Delivery Methodology (ODM) based on Industry best practices and insight accumulated over years of executing offshore projects. Our methodology will ensure efficient service delivery, and minimize risks using state-of-the-art technology with cost and quality advantage. Our capacity to handle large projects and the ability to ramp up and ramp down resources in a short timeframe on an as need basis makes our ODM a safe and viable option for Clients.
Inirus provides physically and logically secured areas premises. Inirus can also undertake complete ownership of Delivery, Project Management, Resources Planning and other associated aspects of the engagement in an ODC model.
Inirus has the ability to provide Application Development and Maintenance Services, and Testing Services from our Offshore delivery Center in India.
For Maintenance Services, we normally recommend customers provide access to applications in Development, Testing and Production environments from their premise, leveraging solutions like Citrix/ Windows Terminal Services from offshore. This method ensures that there is no data (including sensitive data) transferred to offshore. This also ensures any additional controls applied at the customer’s IT environment are automatically extended to the offshore users too.
The following procedures are used for effective communication between Inirus team and the client teams:
Face to face meetings and workshops are conducted during the requirements phase generally on-site.
Communication takes place normally on e-mails. Teleconferences between Inirus and your team are arranged depending on specific requirements from either side.
Teleconferences are scheduled for regular status update meetings.
Problems and issues requiring escalation to management are channeled through the our Account Manager. Weekly status reports will be produced by the project Manager and will be submitted to you. Steering Committee meetings comprising members from Inirus senior management and your management will be conducted periodically to monitor the progress of the project and also to provide strategic direction to the engagement.
Different support engagement models can be discussed and agreed with the clients depending on their needs. Some of the ways the support can be handled from the offshore are below:
24X7 Desk Support – This kind of support is relevant for large organizations where the support calls are expected throughout the day. This involves technical help desks manned by technical people at all times reachable on email, phone or the ticketing systems. SLAs are defined as per the criticality of the applications.
9X5 with On-Call Support – In this model, the project teams work for 9 hours during the week days. On call support is provided during the week ends and after hours on week days. The team will work on US day time shift or US night time shift as required.
A clear escalation path and SLAs are defined and agreed between you and Inirus. This ensures that even if someone is not reachable, the next person on the escalation path can be reached to address the issue. Finally we measure our team performance through metrics and the appropriate management reports/dashboards are produced.